Customer Success Story: Client’s Cyber-Attack Strengthens Their Security Posture
A non-profit organization in the Midwest faced a severe cyber-attack and reached out to one of our clients for a recommendation. Having previously benefited from our exceptional services, our client confidently recommended Secure Data Technologies as the go-to experts in data security. They highlighted our expertise, prompt response, and thorough approach to handling sensitive information and breach responses. Trusting our client’s judgment, the organization contacted us for assistance.
Challenges
The cyber-attack was triggered by an employee clicking on a malicious link in an email, leading to a significant data breach. This breach compromised the security and integrity of their IT environment, resulting in unauthorized access to sensitive systems and exposed critical vulnerabilities. The attack encrypted the entire IT infrastructure, including backups, domain controllers, and servers, causing severe disruption. Before the business could shut down the network, backups were already encrypted with ransomware. The financial impact was considerable due to the loss of digital ticket accessibility, payment portals, and other direct costs. Additionally, their business operations and continuity were severely impacted, raising serious concerns about long-term reputational damage and operational setbacks.
Solution
Once we assessed the extent of the ransomware attack, our team swiftly initiated remediation plan. We installed industry-leading tools, quickly identified the threat methodology, and promptly corrected multiple security infrastructure issues. We then began to recover and rebuild the infrastructure. Once the rebuild was complete, we implemented additional security controls, set up a Security Operations Center (SOC), updated key infrastructure systems, instituted security awareness training, and ensured all policies and procedures were updated.
Business Outcomes
Enhanced Security: By implementing advanced threat detection systems, encryption protocols, multifactor authentication, and comprehensive employee training programs, the organization significantly strengthened its defense against future cyber-attacks. These measures ensured a more secure IT environment.
Improved Business Operations: The organization optimized its processes to ensure greater efficiency and resilience. Streamlined incident response protocols and continuous employee training heightened awareness and preparedness. These initiatives led to improved operational efficiency, reduced downtime, and a strong, secure IT environment capable of withstanding future threats.
Lowered Security Risk: Security threats change daily, and our vCISO service continues to help them stay ahead of risk and vulnerabilities. We continue to provide expertise and strategic guidance. In addition, continuous monitoring and proactive management has greatly improved their security posture, lowering their business risk. Our dedicated team provided ongoing assistance to minimize disruptions and safeguard critical systems. This gave their team time back in their day to focus on their strategic initiatives and business operations.
Secure Data Technologies is now engaged in a collaborative effort with the client to continuously assess vulnerabilities and implement necessary measures to prevent future occurrences. Our comprehensive support and guidance ensure the client’s data remains secure and their operations continue with minimal disruption. Through our expertise and dedication, the organization has emerged stronger and more resilient, ready to face future challenges with confidence.
